Meet an Intellezy Team Member

Meet: Matt Cefali, Video Producer

Favorite Program and Why: I’m a big fan of Photoshop. Any person out there with a camera or even a phone can find a use for Photoshop. Besides using it for work purposes, I love retouching photos and adding vignettes to really bring photos to life.

Favorite Adobe Premiere Function: In Premiere Pro 2018, the program allows you to have multiple projects open simultaneously. This is a feature that wasn’t available until recently. It’s a great option if you work with “template” projects or “effects” projects. It really helps me stay organized while editing.

Favorite Keyboard Shortcut: In Premiere, my favorite shortcut is the \ key (right above the enter key). This is the “Zoom to Sequence” key. What this does is bring your entire sequence into frame so you can view the whole sequence from beginning to end. If you press it again it will zoom to your cursor. This is especially useful when working on sequences that are very long and elaborate.



Favorite Movie:  If I’m in the mood for something serious, I’d say Shawshank Redemption is my all-time favorite film. The writing, acting, and directing is as good as it gets. As far as comedies go, I could watch Superbad or The Hangover every day.

Favorite Book:  I enjoy pretty much anything by Harlan Coben – “Tell No One” and “Caught” being my 2 favorites.

Favorite Restaurant:  Rudy’s Café in Somerville – Best nachos and fish tacos around. I love authentic Mexican food (and margaritas of course).

Which historical figure would you most want to meet and why: I’d love to sit down and talk with Thomas Edison. It would be fascinating to hear what he has to say about current advancements in technology. I’d love to hear what ideas he has about photography and videography in our day and age considering what he was able to accomplish during his time.

Tell us something interesting about yourself:  I’m a big sports fan. I’ve been lucky enough to attend 2 Super Bowls to see the Patriots play. Other than that, I love spending time down the Cape with my family during the summer months.


Intellezy’s New HQ

We are very excited to announce that Intellezy has officially moved from our old, stuffy, corporate office to our new home at the Riverwalk in Lawrence, Massachusetts!

Our new digs are nestled in the heart of Lawrence, Massachusetts at the Riverwalk, which was once the historic American Woolen Company, the largest textile mill in the world along the Merrimack River – six stories tall and 1,300 feet long. The mill began operations in 1863 in producing woolens, cloakings, suitings, opera flannels, shawls and prospered well into the mid-1940’s largely due to government contracts during the two World Wars.

Consider this our virtual housewarming for all of our awesome customers and partners!


Building High Performance Teams

Of course everyone wants their team to be high performing. Effective teams are essential to organizations in the modern world.

But what actually is a high performance team? And how do you become one?

Intellezy has just released a new course in its ever-growing Business Skills library that will help you answer both of these questions.

Taught by Kevin Mulcahy, a published author on workplace trends and an executive faculty member at two Boston-area colleges, this course will define what a high performing team looks like and how to turn any team into a powerful, high performing unit. Learn to form, manage, and grow valuable teams.

Here is a sample video from the course:



You can find thousands more short-segment videos like this one at Start your free trial today.

Online Meeting Etiquette

Did you know that 15 percent of an organizations collective time is spent in meetings? (Harvard Business Review) However, not all meetings can be held in person.  As companies expand worldwide, online conferencing is becoming an essential tool for them to collaborate and share ideas quickly.

Yet, not being physically present during a meeting can have its challenges, and professionalism can be often be tricky when participants are note face to face.  That is why Intellezy produced an Online Meeting Etiquette course, which will teach you the valuable skills it takes to make an online meeting professional and engaging.


Online Meeting Etiquette:

The Ever-Changing Office 365 Suite

If you’ve ever used Office 365, you know that it changes quite frequently. One day you might log in and see that instead of going to the app launcher and clicking on Calendar to see you appointments for that day, suddenly it’s gone! Instead you have to go to Outlook now to get the calendar. 


And now more changes are coming. This article below from CNN details some of these forthcoming changes, such as an improved Outlook search function or changes to the Ribbon.


At Intellezy, we strive to keep our videos as up-to-date as possible on Office 365. We update our videos at a minimum every 6 months, and sooner than that if a big change rolls out.


Here’s an example of a new video we added to reflect a change in 365. OneNote Online added a feature called immersive reader, which allows you to have your text read aloud to you.

New Course Release: American Sign Language

There are between 250,000 to 500,000 native speakers of American Sign Language (ASL), which is the primary sign language of deaf communities in the US and Canada. (

Intellezy has just released a course with over 2 hours of videos to help you learn ASL. This course will give you an overview of the origins of the language, the alphabet and fingerspelling, colors, animals, foods and drinks, family signs, feelings, professions, verbs and key nouns. There will also be opportunities for practicing vocabulary and sentences. At the end of the course, students will be able to demonstrate a short story in ASL.

Here is a sample from our ASL course on the signs for animals:

The Importance of a Lab Environment

When you are learning a new technical skill, being able to practice in a simulated lab environment can be enormously helpful.

Microsoft offers an array of free hands-on lab environments:

Here you’ll find instructor-led labs and self-paced labs to help sharpen your skills on topics such as Azure Data Migration Services or SQL Server.

Other companies, such as Oracle ( offer similar lab environments as well.

At Intellezy, we have a number of technical courses that can help you learn the skills you need to pass an exam. We just released a new course, Installation, Storage and Compute Windows Server 2016, which will help you prepare for Exam 70-740.

This course is designed to convey the knowledge and skills needed to work with Windows Server 2016. Key administrative responsibilities, such as implementing server images, planning and configuring storage solutions, and monitoring virtual machine installations will be covered.

Here is a sample from this course on installing and configuring server core:

Love Those Sticky Notes in Windows 10

But do they seem stuck in a plain san serif typeface? That’s boring. But a few simple keyboard shortcuts can make the important bits of important sticky note text stand out.

–  Bold that heading: Ctrl + B
–  Make a book title you want to buy italic: Ctrl + I
–  Cross something off your list: Ctrl + T
–  Add bullets: Ctrl + Shift + L.

In fact, many of the common Word formatting keyboard shortcuts work the same in Sticky Notes like select all (Ctrl +A) and cut, copy, and paste (Ctrl + X, Ctrl + C, Ctrl + V).

By Carol Marion

Not Games, Gamification

I recently attended the ATD (Association for Talent Development) conference 2018 in San Diego and, outside of Barack Obama as one of the keynotes, the biggest takeaway for me was seeing and hearing all the ways in which gamification has matured.  The idea of integrating the appeal of gaming into learning is not new.  In early iterations, instructional designers placed versions of Jeopardy or Trivial Pursuit into courses in the hopes of keeping students engaged and interested.  Now we know that it’s not games themselves, but rather the dynamics of gaming that draw people back.  These dynamics are:

  • Points
  • Leveling up
  • Goals or “missions”
  • Badges
  • Leaderboards
  • Unlocking
  • Events
  • Notifications
  • Quizzing
  • Visual progress

People have different motivators.  Some are motivated by competition, so seeing themselves on a leaderboard, or giving them the ability to level up (changing their level when reaching a certain threshold), will draw them back to training.  Others are motivated by discovery and prefer mission-driven learning or unlocks as a draw.  The balancing act comes in enmeshing enough game dynamics to appeal to everyone.  The difference in today’s eLearning is these gaming dynamics come in forms that do not look or feel like games.  They appear as points for time spent learning, points that can be redeemed for free coffee or company-branded swag, or as automatic notifications sent to managers announcing a team member’s completion of a course.  These types of features trigger the parts of our brains that are drawn to gaming and allow instructional designers to create sophisticated, professional content without gimmicky avatars going on adventures or complicated trivia productions.

It was exciting to see firsthand so many examples of subtle yet effective uses of gamification delivering on its promise.  Next we can expect to see similar focus on development with Augmented Reality and Virtual Reality!

By Pam Conway

Email Etiquette 101

Writing emails is something we all do daily. However, the proper etiquette of an email can easily be taken for granted.  Personally, I write numerous business emails every day, and so I thought it would be nice to refresh my memory on the how to’s of writing an email. So, I grabbed my sandwich, sat at my desk, and took 20 minutes to watch Intellezy’s new Email Etiquette course. Here is what I learned:

  1. Always add attachments to emails first. Yep, nothing more embarrassing than getting that email back saying “Thanks, Pam but I think you forgot to attach the document?” Doh!
  2. Compose your message first, then add recipients. Brilliant! Been there done that. Who hasn’t sent the unfinished email and then scrambled to recall or attempted to finish the unfinished product? If the recipient field isn’t populated, then your message won’t be sent.
  3. When writing mass emails utilize BCC. As much as I enjoy seeing the new intern’s color drain from his face because he just made a snide remark to an HR email blast and accidently hit “reply all”, I agree this is probably is the safer way to go.
  4. Avoid humor and irony. I struggle with this, because I am sarcastic at heart. But if they can’t see my face or they don’t know me, I can see where words can be taken the wrong way. And there’s nothing worse or unprofessional than adding LOL! or emojis in a business email to try to get your humor across.
  5. Try to answer emails 24-48hours. AMEN! Nothing irritates me more when I have to follow up and sound like a nag to an earlier email I sent 48 hours ago! I nag my husband and kids enough, I don’t need to nag my coworkers as well.
  6. Exercise caution when forwarding emails. Ouch, this one hurts.  Back in my newly employed days, I forwarded emails with sensitive information in it and paid for it. Always look over the full forward chain before forwarding.


Did you find these hints helpful? Or know someone that could use some training? Summer is the time of interns and new hires, so take our email etiquette course for a spin to get your new employees trained on proper email etiquette.

Take us for a spin! Sign up for a 10 Day Trial